Privacy Policy

Effective Date: 17 May 2025
Business Name: Her Hormony
Address: Route du Vanel 82, Switzerland
Website: www.herhormony.com

1. Introduction

This Privacy Policy explains how Her Hormony ("we", "our", or "us") collects, uses, shares, and protects personal information when you visit our website, make a purchase, or otherwise engage with us. By using this site, you consent to the data practices described in this policy.

2. Information We Collect

  • Contact Information: name, email, phone number, shipping/billing address
  • Account Information: login credentials if you create an account
  • Payment Data: billing address, card info (processed securely – we do not store card data)
  • Order Details: products purchased, subscription preferences
  • Behavioral Data: IP address, browser, device type, pages visited, session data
  • Marketing Data: email/SMS engagement, ad interactions
  • User Content: testimonials, reviews

3. How We Collect Information

  • Via orders placed through Shopify
  • Newsletter forms, checkout popups, and quizzes
  • Marketing emails/SMS via Klaviyo, Postscript, or similar
  • Cookies and tracking pixels

4. Use of Cookies & Tracking

We use cookies, tracking pixels, and similar technologies to personalize user experience and serve ads. These include:

  • Meta (Facebook/Instagram) Pixel
  • TikTok Pixel
  • Google Analytics & Google Ads Tag
  • Pinterest Tag
  • Email/SMS platforms: Klaviyo, Postscript
  • Behavioral tools like Hotjar or Lucky Orange

You may disable cookies in your browser settings.

5. Use of Your Data

Your data is used to:

  • Fulfill and ship orders
  • Send order confirmations and product updates
  • Send newsletters and promotional content (with your consent)
  • Optimize site performance and ad targeting
  • Prevent fraudulent activity

6. Third-Party Services

We use secure third-party providers to perform key services, including:

  • Shopify (e-commerce platform)
  • Stripe, PayPal, Shopify Payments (payment processing)
  • Klaviyo, Postscript (email/SMS marketing)
  • Meta, TikTok, Google, Pinterest (advertising)

These platforms may process data outside Switzerland or the EU. All comply with GDPR/CCPA where applicable.

7. International Transfers

Some data may be stored or processed on servers outside your country. By using our site, you consent to such transfers.

8. Data Retention

We retain your personal data as long as necessary to fulfill business purposes or legal obligations. You can request deletion at any time.

9. Data Security

We use SSL encryption and work with PCI-compliant providers. Despite our efforts, no transmission is 100% secure.

10. Your Rights

If you are located in the EU/EEA or California, you have the right to:

  • Access, correct, or delete your data
  • Withdraw consent at any time
  • Request portability of your data
  • Object to data processing for marketing

To exercise your rights, email support@herhormony.com.

11. Children’s Privacy

We do not knowingly collect information from children under 18. Our website and products are for adults only.

12. Affiliate Disclosure

Some links or references may be affiliate-related. We only promote products aligned with our values.

13. External Links

We are not responsible for third-party websites linked from our site.

14. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted with a revised date. Continued use implies acceptance.

15. Contact

For questions or requests, please contact:

Email: support@herhormony.com
Address: Her Hormony — Route du Vanel 82, Switzerland